- Can I try just one box?
Yes. In fact your first box is always
a trial box. No more deliveries are made until you inform
us.
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- Can I choose which vegetables are
in the box or if I don’t like certain vegetables can
it be arranged so that they never go into my box?
Unfortunately the contents have to
be chosen by the farm and all boxes are packed identically.
Otherwise the packing and delivery would take a lot longer
resulting in higher labour charges and therefore more expensive
boxes. Also because of the longer time involved the vegetables
would not be as fresh.
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- Do I have to buy a certain amount
of boxes or can I stop at any time?
You are in complete control
of your box. If you need to cancel deliveries completely
or just cancel occasional boxes simply call 01908–568952
before 5pm on the Wednesday before your next delivery and
we will act on your instructions.
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- If I miss the 5pm cancellation deadline
do I have to take the box?
It is still worth contacting
us to see if we can divert your box to a new customer who
did not order their first box in time. If we cannot do this
then unfortunately you would have to take it.
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- What if I receive a rotten vegetable?
We operate a simple refund
system. Estimate the cost of the vegetable and deduct it
from the cost of your next payment. Please inform the driver
or leave out a note so we are aware why you have not paid
in full. This puts you in control.
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- Do I have to be in when you call?
No. When you order your trial
box you must tell us a location on your property where we
can leave the box and pick up payment in case you are not
in when we call. We have never had boxes go missing or stolen.
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- What do I do with the empty boxes?
On your next delivery please
give them back to the driver or leave out for collection.
They are reused on the farm.
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food from the land ... not the shelf
